Customer Care is an essential part of the industry

Sophie van der Zandt 23 March 2020Time to read: 1 minute

Customer satisfaction is one of the most important measures of success within an organization. Customers compare the ways in which their needs are met daily and at times surpassed. Customer Care plays a very important role in meeting needs and exceeding expectations. It is well known that the impression of your customer improves after several positive experiences and that only one negative experience can leave this impression permanently damaged. The success of your customer starts with the right communication. When can you expect an order confirmation? Are the goods in stock? How will the goods be delivered? Customer Care supports and takes care of customers in every possible way. That is why a Customer Care employee belongs to the core of the company.

What are your customers’ needs?

The answer to this question starts with the quality of contact with your customer. We believe that results can be achieved through a good relationship, based on trust. By regularly and intensively listening to your customer, you will be able to identify the customer's needs and, where possible, surprise the customer in a positive way.

Customer Care specialist

An excellent customer care specialist should always be able to think one step ahead and thus proactively advise the customer. The advice can range from stock management to legislation and regulations and packaging. Customer care specialists can multitask, are detail-oriented and have a natural interest in her/his conversation partner.

The importance

What is the importance of an excellent Customer Care department? It results in an organization that is reliable and a customer relationship on which one can build.

De Monchy believes an excellent Customer Care department is of great importance and focuses on optimizing its services on a daily basis. Share your experience about De Monchy's Customer Care department with specialist Beth van der Togt!

Our clients
  • ASML
  • Aalterpaint
  • ABB
  • Armor Group
  • Bechem
  • Carlisle
  • Cloetta
  • Dubor
  • Future pipe industires
  • PLP
  • DCI
  • Diffutherm
  • Nelf
  • Rhenus
  • Rotec
  • Soudal
  • Tacx
  • Wicro
  • Xtenders
  • Spaas
  • Stearinerie
  • Brabantia
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